General Terms and Conditions Club Card
GENERAL
TERMS AND CONDITIONS FOR ACQUISITION AND USE OF
TRAVEL FREE
CLUB CARDS AND PARTICIPATION IN THE TRAVEL FREE CLUB CARD PROGRAMME
GENERAL
TERMS AND CONDITIONS
These
General Terms and Conditions (the ‘General Terms and Conditions’) govern the
organization of the Customer Loyalty Program (the ‘Program’) - Travel FREE Club
Card (the ‘Travel FREE Club Card’ or the ‘Card’), and are intended to provide a
clear definition of its elements and to clearly regulate the terms and
conditions of participation therein. The Organizer and owner of the Card is ‘Gebr.
Heinemann Bulgaria’ OOD, UIC 131022298, with registered office in the city of
Sofia, Postal code 1784, 141, Tsarigradsko Shose Street, Entrance 2, Floor 2
(the ‘Organizer’).
Participation in the Travel FREE Club Card
Program entitles any individual who has applied to participate in the Travel
FREE Club Card Program (the ‘Participant’), to accumulate Reward Points when
purchasing goods at the Organizer's retail outlets, in the territory of the
Republic of Bulgaria or at https://travel-free.bg/ (the ‘Site’), which points
may be used for the purchase of goods except as expressly mentioned in
paragraph 1.3. of these General Terms and Conditions. The Participant has the
right to take part in different types of marketing activities or initiatives of
the Organizer, organized for the members of the club in Travel FREE stores in
the territory of the Republic of Bulgaria.
1.3. Participants
are obliged to familiarize themselves with the rules and accept them when
registering on the website https://travel-free.bg/ or in the Travel FREE BG
application, as this is a prerequisite both for using the Card and for
receiving and using the benefits offered within the Program.
After
registering on the Site or in the Travel FREE BG application, a digital club
card is issued and is available in the Member's profile. Participation in the
Program entitles the accumulation of points in addition to purchases made on
other grounds listed in Article 5.9 of these General Terms and Conditions.
Accumulated
points cannot be used to purchase tobacco products, vignette stickers, tickets,
electric car charging and gift vouchers.
1.4. Any
information regarding the Travel FREE Club Card, its validity, terms of use and
current offers can be obtained on the spot at the Travel FREE shops of the
Organizer, by inquiry to the email address: info@travel-free.bg or by phone
+359 88 455 0610.
1.5. The
Organizer reserves the right, at its sole discretion, to change these General
Terms and Conditions and to block issued Travel FREE Club Cards at any time
upon notice to the Participant.
1.6. Installation
and use of the Travel FREE BG App requires access to the internet (via mobile
data connection, wireless internet or otherwise) via the Participant's device.
The cost of the mobile data connection shall be borne by the Participant and
shall depend on the contract between the Participant and the Internet Service
Provider.
2. PARTICIPANT
REGISTRATION
2.1. Only
individuals who are 18 years of age or older on the date of Club Card issuance
may participate in the Program.
2.2. A
Participant's registration details must be current, true and accurate. The
Organizer shall not be liable in case, due to incorrect data provided, a person
cannot be registered in the Club and cannot obtain the benefits offered.
2.3. The
Organizer shall not be liable for any damages that the Participant may suffer
in the event of technical problems or force majeure that prevents the operation
of computer systems, etc.
3. CARD
3.1. The
Travel FREE Club Card is a digital and/or physical Card.
The digital
Card is available in the Participant's profile or in the Travel FREE BG App,
which can be downloaded free of charge from Google Play or the App Store.
A physical Card
is requested via the Travel FREE BG App or on the website. It shall be sent
within 10 working days to the address provided by the Participant.
The digital
and the physical Card provide the same options.
3.2. No
purchase is necessary for registration in the Program.
3.3. Travel
FREE Club Cards may not be assigned for use by others. They have a unique
number which is entered in the database for all transactions made with the Card
and which corresponds to the Participant's name and details.
Responsibility
for the proper use of the Card rests with the person registering as a
Participant. In case of unauthorized use of the Card by a third party, the
Organizer has the right to cancel the Card, in which case the respective
Participant loses the rights under the Card.
3.4. The
Organizer has the right to deactivate the Participant's account in case of
violation of these General Terms and Conditions on the part of the Participant,
as well as in the following cases:
(a) The
Participant has not used the Card for more than twenty-four (24) months.
Non-use is defined as no transactions from the Participant's respective
account;
(b) The
information entered by the Participant at the time of registration is clearly
or intentionally inaccurate;
(c) In
cases of attempted fraud.
3.5. It is
prohibited to provide false information, especially information that does not
belong to the Participant. The Participant is obliged to protect his/her
registration data to prevent third parties from accessing their account.
3.6. The
Travel FREE Club Card is not a bank card. Accumulated reward points cannot be
exchanged for cash or bank account.
3.7. The
Organizer shall not be liable for any loss, damage and/or loss of profit
suffered by the Participant as a result of the issuance of the Card and/or the
loss/theft/damage of the Card.
4. PROGRAMME
LEVELS
4.1. In
order to use the accumulated Reward Points, the Participant must have
accumulated in his/her Virtual Wallet the required points for the first level -
Bronze.
4.2. In
order for the Club Card to advance to the Bronze level, the Participant must
have accumulated 200 points, which is equivalent to purchases made with the
right to points worth BGN 200 (two hundred leva).
4.3. In
order to upgrade the Club Card to the Silver level, the Participant must have
collected 2000 points, which is equivalent to purchases made with the right to
points worth BGN 2000 (two thousand leva).
4.4. In
order to upgrade the Club Card to the Gold level, the Participant must have
accumulated 4000 points, which is equivalent to purchases made with the right
to points worth BGN 4000 (four thousand leva).
5. ACCUMULATION
AND USE OF POINTS
5.1. When
making a purchase in a physical store or on the Site, the Participant receives
1 point for every BGN 1.00 (one). For example: BGN 1.00 = 1 point; BGN 1.99 = 1 point; BGN 2.00 = 2 points.
5.2. Information
about the Reward Points held and their monetary equivalent is available in the
Participant's personal account in the Program database. In the personal
account, the Participant keeps a history only of the pre-orders made through
the Site. Copies of digital receipts are not stored.
5.3. Points
do not accrue on the purchase of products in the following categories:
promotional products, vignettes, tolls, and any other fees (e.g. tolls, bridge
tolls), taxes and duties, cigarettes and tobacco products, tickets, vouchers,
gift vouchers, money transfers, and electric charging service fees.
5.4. Points
are exchanged at the ‘exchange rate’ for the level reached at the time of their
spending.
5.5. The
period of consumption of the accumulated points is until January 31 of each
year.
5.6. All
unused points shall be reset to zero at 00:07 AM on February 1st of each year.
5.7. Each
Participant retains the level reached even if all points are spent or reset. In
the event that in the following year the Participant fails to accumulate the
minimum number of points for the level reached, they shall be transferred to
the lower level.
5.8. Points
can be redeemed when purchasing at a physical location or online with the
following parameters:
5.8.1. To
accumulate and use points, it is necessary to mark a digital or physical Card
before paying for products. The marking is done at the checkout in the retail
outlet by the cashier or the Participant.
The
exchange rate for the accumulated points according to the level reached is as
follows:
Level
Bronze: 1 point = BGN 0.05
Level
Silver: 1 point = BGN 0.07
Level Gold:
1 point = BGN 0.10
5.8.2. Accumulated
points cannot be used to purchase tobacco products, courier services, vignette
stickers, tickets, electric car charging and gift vouchers.
5.9. Upon
purchase, the Participant has the option:
5.9.1. To
use the accumulated points to pay for the entire purchase if there are enough
points. In this case, the Participant may pay in full with points, and for this
purchase he accumulates Reward Points for all products except those mentioned
in 5.8.2.
5.9.2. To
use accumulated points to pay for the entire purchase if there are enough
points. In the event that there are not enough points, the balance shall be
paid by cash or card. Reward Points are accumulated for all products except
those mentioned in 5.8.2.
5.9.3. Not
to use any of Reward Points. In this case, points will be accumulated on the
amount of the entire purchase, with the exception of the products mentioned in
point 5.8.2.
5.10. Points
can be accumulated without a purchase under the following conditions:
Upon registration:
50 points
Birthday: 100
points /points are received on the 1st of the birthday month and are valid
until the end of that month, after which, if no purchase is made, they are
cancelled/. The birthday is indicated by the Participant in their personal profile.
This can be done once.
Name day: 50
points / points are earned on the 1st of the name day month and are valid until
the end of that month, after which, if no purchase is made, they are cancelled
/ The name day is specified by the Participant in their personal profile. It
can be changed once every calendar year.
In case of
especially communicated activities by the Organizer, the Participant can
accumulate additional points. Examples of such campaigns are themed events or
promotions.
5.11. The
Organizer is entitled to change the value and number of Reward Points. If the
change is detrimental to the Participants, they shall be notified by the
Organizer at least 14 days in advance.
6. ADDITIONAL
BENEFITS FOR PARTICIPANTS
6.1. Participants
in the Club Program shall have the opportunity to engage in additional
activities such as:
Promo
Access - Participants are the first to know about new collections, deliveries
and discounts in stores, Shopnews newsletter - for all levels.
Theme
activations with extra points for items specified by the Organizer - for all
levels.
Special
Offers/Discounts - participation in exclusive discounts and promotions - for a
specific level.
VIP Access
- access to event information /testing,
online and offline master classes, in-store holidays/- for Gold level.
7. MEMBERSHIP
7.1. Membership
in the Program is voluntary and free of charge.
7.2. Any
Participant may at any time, by written notice mailed to the address of the
Organizer, or by sending a request by e-mail to info@travel-free.bg, as well as
by deleting his/her profile on the Site or in the App, indicate their wish to
leave the Program, and to withdraw from the use of the Card and from all
benefits derived therefrom.
7.3. A
Participant requesting to opt-out of the Program understands and agrees that
such request will result in the account being blocked from the App and the
Site, and the loss of unused accumulated points and other benefits in the
Participant's account. If the Participant subsequently decides otherwise, the
Participant must re-register for the Program. The Organizer is not obliged to
keep a history of points and benefits for such Participants, and encourages
them to use the points and benefits before opting out of the Program, as they
cannot be exchanged for money or refunded to a new Participant profile.
7.4. If an
employee of the Organizer is in doubt about the entitlement to use the Travel
FREE Club Card, the Cardholder may be asked to present an ID card or other
identification document to prove his/her identity.
7.5. When
paying for goods in cash, by debit or credit card, it is necessary to present
the Travel FREE Club Card at the checkout. It is not possible to enter the
purchase at a later time, nor is it possible for the Participant to take advantage
of the benefits at a later time than that of the purchase.
7.6. The
Participant may report the loss or theft of the Card by post, directly to the
Organizer's address, by calling +359 884550610, by e-mail at
info@travel-free.bg or at Travel FREE stores.
7.7. In the
case of a lost or stolen physical Card, the Organizer as the issuer shall block
the same. In case of a damaged physical Card, it shall be reissued.
7.8. In the
case of a blocked card, the Organizer may unblock it if the Participant has
expressly requested it, upon presentation of an ID or upon receipt of a request
from the account email address.
8. ADDITIONAL
BENEFITS
8.1. The
Card provides the Participant with various short-term benefits which are
individually tailored to the personal details provided at registration and/or
to the purchase details of each Cardholder individually.
8.2. Individually
tailored offers are sent to Participants via e-mail, telephone, SMS and/or
in-app messages.
9. THE
PROFILE OF THE PARTICIPANT
9.1. Each
Participant has established a profile in the Organizer's database where the
personal data provided by the Participant is stored.
9.2. In
case the Participant changes his/her personal data in his/her profile, on the
Website or in the App, the update is also reflected in the Organizer's
database.
9.3. Each
Participant is responsible for the truthfulness, veracity and accuracy of all
data entered in their profile.
9.4. For
the purposes set out in these General Terms and Conditions and in accordance
with applicable law, the personal data of natural persons - Participants
provided to the Organizer may be processed and included in the Organizer's
database.
10. PERSONAL
DATA
10.1. The
Organizer is the Data Controller under the Personal Data Protection Act.
10.2. The
Organizer undertakes to protect, use, process and store the personal data
received in accordance with the provisions of the applicable legislation in the
field of personal data protection, including the Personal Data Protection Act
of the Republic of Bulgaria and Regulation (EU) 2016/679 on the protection of
natural persons with regard to the processing of personal data and on the free
movement of such data and repealing Directive 95/46/EC. By registering in the
Program, the Participant gives his/her explicit consent to the Organizer to
process and store their personal data.
10.3. The
personal data collected, processed and stored by the Organizer for the purpose
of administering the Program are: first and last name, e-mail, telephone,
birthday, name day, gender.
10.4. The
personal data collected by the Organizer shall be stored until the deactivation
and deletion of the Participant's profile and/or the termination of the
Program.
10.5. The
Organizer undertakes not to disclose personal information about the Participant
and not to provide the collected information to third parties, except in cases
where:
has
obtained the Participant's express consent to do so;
the
information has been requested by government authorities or officials
authorized under applicable law to request and collect such information in
accordance with legally established procedures;
the
personal data information is provided to subcontractors of the Organizer for
activities related to: processing, use and operation of the relevant Cards;
other cases
specified by law.
10.6. The
information referred to in the preceding Article may be disclosed and provided
to third parties only for the purposes set out above.
10.7. Data
security
The
Organizer shall adopt internal data protection rules.
10.8. Participant's
Rights:
The
Participant has the right to rectify inaccurate personal data on the Site or
via the App.
The
Participant has the right to request the deletion of his/her personal data, in
which case his/her membership in the Program will be terminated.
The
Participant has the right to request a restriction of the processing of his/her
personal data.
The
Participant may withdraw the consent to the processing of his/her personal data
at any time, in which case his/her membership in the Program will be
terminated.
The
Participant is entitled to file a complaint with the Commission for Personal
Data Protection at: Commission for Personal Data Protection, Sofia, 2, ‘Prof.
Tsvetan Lazarov’ Blvd. or by e-mail: kzld@cpdp.bg.
11. TERMINATION
Upon the
Participant's cancellation of membership or the blocking of the Card, the
membership shall be terminated and the Organizer shall destroy all personal
data of the Participant within 24 months.
12. GENERAL
PROVISIONS
12.1. The
parties declare that if any provision of these General Terms and Conditions
proves to be invalid, this will not invalidate the General Terms and
Conditions, any other provisions or parts thereof. The invalid clause will be
superseded by mandatory rules of law or established practice.
12.2. The
provisions of the current legislation of the Republic of Bulgaria shall apply
to all matters not covered by these General Terms and Conditions.
12.3. All disputes between the parties shall be resolved in a spirit of understanding and goodwill, including following the above procedure. In the event that no agreement is reached, the dispute shall be referred to the competent Bulgarian court seated in the city of Sofia.
These General Terms and Conditions shall come into force on 15.02.2024 and shall replace the previous General Terms and Conditions.